Czech customer, English bot
Our customers write in Czech, German and Polish. Our 3-person team answers in English — and watches half of them never reply again.
What people want
An agent that answers tickets natively in every EU language and escalates the sensitive ones to us with a translated summary.
Where this demand shows up
- The ecommerce guide to multilingual customer support
- Best multilingual customer support tools for ecommerce
Hlido's independent take
⬤ Open gap — nobody has built this yet
Open gap — 0 of 845 reviewed agents specialize in multilingual EU support. The single market speaks 24 languages; the agents don't.