My bot answers nothing
I installed a support chatbot for my shop. It sends customers help-center links but can't check their order — so 8 of 10 chats still end up with me.
What people want
A bot that actually reads the customer's order and history, solves the real problem, and hands over to me fast when it can't.
Where this demand shows up
- Ask HN: Will low quality AI customer support be the new normal?
- Tell HN: Stripe seems to have suspended human customer support
Hlido's independent take
✓ An answer exists
Good ones exist — two support agents scored 90/100 in our independent testing. Most deployed bots are just badly chosen.
Independently reviewed: mavenagi 90/100 · sitegpt 90/100